We are Serious about protecting YOU

We may process the information we collect about you:

• for the administration or delievery of services, products, agreements, subscriptions, or licences. This includes contacting you to provide you with information you have requested about these activities and alerting you or any changes in respect to these. The information we may process for these purposes includes your name, address, email address, phone and mobile numbers, date of birth and bank details. As outlined above, this information may be collected from you in various ways including but not limited to membership agreements, licence agreements, service agreements, subscription services, correspondence you recieve or send to us, telephone calls, text messages, instant messanging, chat session, or through any website contact forms. The basis for this processing is to perform or meet the contract or agreement with you related to these activities, products and services, or because you have requested us to take specific steps before entering into a contract in respect to these activities, products, and services;
• to identify you and administer any user accounts, which may include an online payment account. The information we may process for this purpose includes your name, address, email address, phone number, date of birth and bank details. Which may be collected from you when completing the respective account registration or application form. The basis for this processing is to perform the contract, service or agreement that is related to these accounts and the associated activities, products, and services;
• to respond to any communications that you send to us. This information may be collected from you in various ways including but not limited to membership agreements, licence agreements, service agreements, subscription services, correspondence you recieve or send to us, telephone calls, text messages, instant messanging, chat session, or through any website contact forms. This information includes your name, address, email address, phone and mobile numbers, date or birth, and bank details and may be processed by us for the purposes of responding to you and keeping record or those communiealions. This processing is necessary for the administration of our business and the provision or our services, which is necessary for the legttimate interests or our business.

We do not sell any of your personal data. To be able to provide our services to you and to run our business, we share data with third parties from the following categories:

• Third parties, which are involved in processing purchases, e.g. web shop systems, payment service providers, manufacturers, warehouses, order packers, logistics companies, etc.
• Third parties, which provide professional services to us. e.g. Advertising partners, marketing agencies, business consultants, web hosting providers, etc.
• Law enforcement and other government authorities, e.g. tax offices and customs.

We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country, in accordance with applicable data protection and privacy laws. These measures include data transfer agreements implementing standard data protection clauses.

We will keep hold of your data for no tonger than necessary. The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the nature of any contracts we have in place with you, the existence of your consent or our legitimate interests as a business.

• Purchases
  When you purchase from us, for example training, products, services, contracts, subscriptions and so on, we retain that information for a period of six years following the end of the financial year during which you purchased from us. It is our legal obligation to keep these records for tax purposes.
• Enquiries
  Unless you provide consent for future contact during your enquiry, we will keep your information for as long is required to respond and complete your enquiry, and for a further 12 months, before deleting your information.
• Memberships and Subscriptions
  Membership and Subscriptions information will be retained for a period of 10 years from your last renewal date in order to verify your member and subscriptions status and recent history to third parties on request or to allow you to re-join as a member/subscriber. A record that you have been a member or subscriber and your grade of membership/subscription will be retained as part of our register of memberships and subscriptions, and to enable your future potential access.
• Qualifications and assessments
  Qualifications information, including assessment results, may be retained indefinitely for the purposes of verifying your information.

Do you know you have rights as a data subject? These rights are:

• The right to be informed - this means we must inform you how we are going to use your personal data. We do this through this privacy policy herewith.
• The right of access - you have the right to access your personal data (e.g. data that is about you) that we hold. This is called a subject access request. We must respond to your request within one month. To request access to your data, please email us here. It is very helpful if you tell us what of your personal data you are seeking.
• The right to rectification - if you think the data we hold on you is incorrect, tell us so we can put it right. You can do this by email us here; or contacting your local branch here.
• The right to erasure - you have the right to request that we delete your data. We will do so, provided that we do not have a compelling reason for keeping it. To request this, please email us here.
• The right to restrict processing - you can change your communication preferences (therefore restricting how we communicate with you) by email us here; or contacting your local branch here. There are also certain other circumstances in which you can suppress the processing of your personal data. To request this, please email us here.
• The right to data portability - you can obtain and reuse your personal data for your own purposes across different services, for example different unions. To request this, please email us here.
• The right to object - you have the right to object to
  a) Direct marketing from Collabor8 IT Ltd or from third parties we have shared your data with for direct marketing purposes. You can opt out of direct marketing any time by email us here; or contacting your local branch here. There will also be instructions on how to unsubscribe included in any direct marketing message that we send to you. b) Any processing where our lawful basis is legitimate interest (see above). If you would like to formally object to any of our legitimate interest processing, please email us here.
• Rights in relation to automated decision making and profiling - this is not something we do at Collabor8 IT Ltd. If that ever changes, this policy will be updated accordingly